Privacy Policy
At NookStoreMarket, your privacy matters to us. This Privacy Policy explains how Rheinmarkt Handels GmbH, operating the NookStoreMarket online store, collects, uses, stores, and protects personal data when you visit our website, contact us, or place an order.
1. Information We Collect
We may collect the following categories of personal data:
Personal Information: Name, email address, telephone number, billing address, delivery address, and other information you provide when placing an order or contacting us.
Order Information: Products purchased, order history, payment status, delivery information, and related transaction details.
Device and Usage Information: IP address, browser type, operating system, device information, website usage data, and information collected through cookies and similar technologies.
We only collect personal data that is reasonably necessary for providing our services, processing orders, communicating with customers, improving our website, and fulfilling legal obligations.
2. How We Use Your Personal Data
We may use your personal data to:
Process and fulfil your orders
Arrange delivery of purchased products
Process payments through applicable payment providers
Communicate with you regarding your order or enquiries
Handle returns, refunds, and customer service requests
Improve our website and services
Prevent fraud and protect website security
Send marketing communications where legally permitted and, where required, with your consent
Comply with legal and regulatory obligations
3. Legal Bases for Processing
Where applicable, we process personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
Performance of a contract
Compliance with a legal obligation
Our legitimate interests
Your consent, where consent is required
4. Sharing Your Information
We may share personal data with trusted service providers where necessary, including:
Payment service providers
Shipping and delivery companies
Website hosting and technology providers
Customer support and business service providers
Fraud-prevention and security providers
Public authorities where required by law
We do not sell your personal data.
5. Payment Information
Payments may be processed through third-party payment providers, including PayPal and other payment methods available at checkout.
Payment information is processed through the secure systems of the applicable payment provider. We do not generally store full payment card details on our own systems.
6. Cookies
Our website may use cookies and similar technologies to:
Maintain website functionality
Remember shopping-cart items
Improve website performance
Understand how visitors use our website
Improve the customer experience
Where required by applicable law, we will request consent before placing non-essential cookies on your device.
You may also manage cookie settings through your browser or available cookie-consent tools.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, complying with legal obligations, resolving disputes, and maintaining required business records.
When personal data is no longer required, it may be securely deleted or anonymised.
8. Your Data Protection Rights
Subject to applicable law, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request data portability where applicable
To exercise your rights, please contact us using the details below. We may need to verify your identity before processing certain requests.
You also have the right to lodge a complaint with a competent data protection supervisory authority.
9. Data Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Children's Privacy
Our website is not intended for children who are not legally permitted to use online shopping services. We do not knowingly collect personal data from children in violation of applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
Updates will be posted on this page and will take effect when published unless otherwise stated.
12. Contact Information
Legal Company Name: Rheinmarkt Handels GmbH
Store Name: NookStoreMarket
Email: info@nookstoremarket.com
Registered Office: Friedrichstraße 120, 10117 Berlin, Germany
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CET/CEST