Refund & Return Policy
We want you to be satisfied with your purchase from NookStoreMarket. This Refund & Return Policy explains the process for returns, refunds, and cancellations.
This policy does not limit any mandatory consumer rights available under applicable German and European consumer-protection law.
1. Statutory Right of Withdrawal
For many online purchases, consumers have a statutory right to withdraw from the contract within 14 days without giving a reason, subject to applicable legal exceptions.
The withdrawal period generally begins when the consumer, or a person designated by the consumer other than the carrier, receives the goods.
2. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the contract.
You may contact us at:
Please include your order number and relevant order details where possible.
3. Return of Goods
After notifying us of your withdrawal, you generally must return the goods without undue delay and, in any event, within the applicable statutory period.
Unless otherwise stated or required by law, the customer may be responsible for the direct cost of returning goods when the customer exercises the right of withdrawal.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
4. Condition of Returned Goods
Consumers may generally handle goods only to the extent necessary to establish their nature, characteristics, and functionality.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods, where permitted by applicable law.
5. Refunds
Where a valid withdrawal is exercised, we will generally refund the payments received from you, including the cost of the standard delivery option offered by us, subject to applicable law.
Refunds will generally be made using the same payment method used for the original transaction unless another method has been expressly agreed and does not result in additional costs to you.
6. Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain products or circumstances permitted by law, including certain:
Custom-made or personalised products
Goods that are liable to deteriorate or expire quickly
Sealed goods that are not suitable for return for health or hygiene reasons where the seal has been removed
Other legally recognised exceptions
7. Faulty, Damaged, or Incorrect Items
If an item arrives faulty, damaged, or does not match your order, please contact us at:
We will assess the issue and provide an appropriate remedy in accordance with applicable statutory consumer rights.
8. Voluntary Return Policy
In addition to your statutory rights, we may offer additional voluntary return options for certain products. Any additional voluntary return period or conditions will be clearly stated on the relevant product page or at checkout.
9. Lost or Stolen Packages
If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery with the relevant carrier.
10. Contact Information
Legal Company Name: Rheinmarkt Handels GmbH
Store Name: NookStoreMarket
Email: info@nookstoremarket.com
Registered Office: Friedrichstraße 120, 10117 Berlin, Germany
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CET/CEST
Nothing in this policy limits mandatory statutory consumer rights.