Shipping Policy
2. Eligibility
You must have the legal capacity to enter into a binding contract under applicable law to place an order through our website.
If you are under the age of majority, you may use our website only with the involvement and consent of a parent or legal guardian where required by law.
3. Orders and Contract Formation
Product displays on our website do not necessarily constitute a legally binding offer.
When you place an order, you submit an offer to purchase the selected products.
An order is accepted when we confirm the order or otherwise accept the purchase in accordance with applicable law.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
Product availability issues
Pricing or product-description errors
Suspected fraud or unauthorised activity
Incorrect payment or customer information
Violation of applicable law or these Terms
If an order is cancelled after payment has been received, any applicable refund will be processed using the original payment method where appropriate.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information are accurate.
However, colours may appear differently depending on your device or screen settings.
We reserve the right to correct errors and update product information where necessary.
5. Pricing and Payment
Prices and applicable charges will be displayed during the ordering process.
Available payment methods will be shown at checkout.
Payment must be successfully authorised before an order can be processed, unless otherwise agreed.
6. Shipping and Delivery
We aim to process and deliver orders within the timeframes stated in our Shipping Policy.
Delivery times may vary because of carrier delays, weather, public holidays, incorrect delivery information, or other circumstances beyond our reasonable control.
Please review our Shipping Policy for further details.
7. Returns and Consumer Rights
Returns, withdrawals, refunds, and remedies are handled in accordance with our Refund & Return Policy and applicable German and European consumer-protection law.
Nothing in these Terms limits mandatory statutory rights.
8. Intellectual Property
All content on our website, including text, product descriptions, images, graphics, logos, branding, videos, website design, and layout, is owned by or licensed to Rheinmarkt Handels GmbH or its applicable licensors.
You may not copy, reproduce, distribute, modify, sell, or commercially exploit website content without appropriate permission.
9. Prohibited Use
You agree not to use our website:
For unlawful or fraudulent purposes
To violate applicable laws or regulations
To interfere with website security or operation
To transmit viruses, malware, or harmful code
To attempt unauthorised access to our systems
To impersonate another person or entity
To provide false or misleading information
To infringe the rights of others
We may restrict or terminate access where legally permitted if these Terms are violated.
10. Third-Party Services
Our website may use third-party services, including payment providers, shipping carriers, technology providers, and other external services.
Your use of such services may be subject to the terms and policies of the relevant third-party provider.
11. Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from your use of our website or services.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, or legal obligations.
Updated Terms will be posted on this page and will apply from the date of publication unless otherwise stated.
13. Governing Law
These Terms are governed by the laws of the Federal Republic of Germany, subject to any mandatory consumer-protection rights that apply in the consumer's country of residence.
14. Contact Information
Legal Company Name: Rheinmarkt Handels GmbH
Store Name: NookStoreMarket
Email: info@nookstoremarket.com
Registered Office: Friedrichstraße 120, 10117 Berlin, Germany
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CET/CEST
Shipping Policy
1. Order Processing Time
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders may not be processed or dispatched on weekends and German public holidays.
During sales events, holidays, or periods of high order volume, processing may occasionally take longer.
2. Shipping Destinations
We currently offer shipping within Germany.
International shipping may not be available to all countries. Available destinations will be shown during checkout.
3. Shipping Method
We currently offer standard shipping for eligible orders.
Standard Shipping Fee: Free
Estimated Standard Shipping Time: 5–8 business days after the order has been processed and dispatched.
Delivery estimates are not guaranteed and may vary depending on the carrier, destination, weather, public holidays, and other circumstances beyond our reasonable control.
4. Shipping Confirmation
Once your order has been dispatched, you may receive shipping confirmation and tracking information where available.
5. Customs, Duties, and Import Fees
For orders delivered within Germany, customers generally do not pay international import duties or customs fees.
If international shipping becomes available in the future, applicable taxes, customs duties, tariffs, or import charges may depend on the destination country and applicable laws.
6. Shipping Delays
Delays may occur due to:
Severe weather
Carrier disruptions
Public holidays
Incorrect or incomplete delivery information
High order volumes
Events beyond our reasonable control
If your order appears to be delayed, please contact us so we can assist you.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping costs may apply for reshipment where permitted by law.
8. Lost or Undelivered Packages
If your order does not arrive within the expected delivery timeframe, please contact us.
We will assist in investigating the delivery with the relevant shipping carrier.
9. Contact Information
Legal Company Name: Rheinmarkt Handels GmbH
Store Name: NookStoreMarket
Email: info@nookstoremarket.com
Registered Office: Friedrichstraße 120, 10117 Berlin, Germany
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CET/CEST